Question 1

Which payment methods can you use at checkout?

Accepted Answer

You can check out securely with major credit and debit cards, PayPal, Apple Pay, and Google Pay. Choose the option that feels easiest for you, and your payment will be processed through a secure checkout.

Question 2

Why might sales tax not appear at checkout?

Accepted Answer

Sales tax depends on your shipping address and the tax rules that apply there. If tax is not collected at checkout for your order, you may still need to check whether use tax applies in your area. For the clearest guidance, review your state and local tax rules.

Question 3

How does shipping work for U.S. orders?

Accepted Answer

You get free standard shipping on all U.S. orders. We usually process your order within 3–7 business days, and delivery then takes about 3–5 business days. Processing time and shipping time are separate, so your total timeline may vary slightly.

Question 4

Do you ship outside the United States?

Accepted Answer

At this time, we ship only within the United States. If you would like to follow future updates, please sign up for our newsletter. We will share new shipping options there if and when they become available.

Question 5

How can I use your size chart to find the perfect fit?

Accepted Answer

At Patience & Umanità, we know that finding the right size is personal. Our size chart is here to guide you—simply compare the listed measurements with your own to discover your ideal fit. If you need extra help, our team is ready to assist at info@patienceandumanita.com. We're here to make your shopping experience seamless and enjoyable.

Question 6

Q: How can I track my order from Patience and Umanità?

Accepted Answer

As soon as your order is shipped, you will receive an email with a tracking number. Use this number on our website or the carrier's platform to effortlessly monitor your package. Enter the tracking number in the designated tracking section for precise updates. If you face any issues or don't receive the tracking information, our customer service team info@patienceandumanita.com 
is ready to assist you immediately.

Question 7

Q: What should I do if my delivery from Patience and Umanità is delayed?

Accepted Answer

If your delivery is delayed, contact our customer service team info@patienceandumanita.com with your order number. We will quickly investigate and provide you with an update. At Patience and Umanità, we guarantee an efficient and seamless shopping experience, and your satisfaction is our priority. Our team is fully committed to resolving any issues swiftly to ensure you receive your order as expected.

Question 8

What should you do if your order arrives damaged or defective?

Accepted Answer

If your item arrives damaged or defective, email info@patienceandumanita.com within 14 days of delivery. Please include your order number, a short description of the issue, and 2–3 clear photos showing the full item and the damage. That helps us review your concern and respond quickly.

Question 9

Q: Still have questions?

Accepted Answer

If you have any further questions or concerns, feel free to contact our support team at info@patienceandumanita.com 
We are here for you and happy to assist with any issues you may have.

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Frequently Asked Questions