A: At Patience and Umanità, we offer a variety of secure and convenient payment options to enhance your shopping experience. We accept all major credit and debit cards that display a MasterCard, Visa, or American Express logo. Additionally, you may securely checkout using Shopify Payments, PayPal, Apple Pay, and Google Pay. We prioritize the safety and security of your transactions, ensuring you have a seamless shopping experience every time you visit our online fashion shop.

At Patience and Umanità, we provide a range of shipping options to suit your needs, with shipping times dependent on product availability and the destination country. All items are crafted with meticulous attention and made-to-order to ensure the highest quality. Once you place an order with us, we typically process and fulfill it within 3-7 business days. It is important to note that this timeframe does not include the shipping duration. After we have successfully processed your order, the shipping time will then depend on the shipping method you choose. For standard shipping, it usually takes 3-5 business days for orders to arrive within the United States. For our customers in Canada, standard shipping generally takes between 6-12 business days. For international orders, standard shipping typically ranges from 5-20 business days, depending on the destination country. If you prefer a faster shipping option, our express shipping services usually take between 1-3 business days, and for those needing their items urgently, we offer overnight shipping, which ensures your order is delivered the very next day. Regardless of the shipping option you select, we are committed to ensuring that you receive your high-quality fashion products as quickly as possible, while maintaining the highest standards of service and product quality.

Yes, Patience and Umanità offers international delivery to many countries. Shipping costs and delivery times will vary based on the destination. For the most accurate information, including specific countries we ship to and associated costs, please refer to our shipping policy on our website. Our goal is to ensure that our unique fashion pieces can reach customers all around the globe in a timely and efficient manner.

As soon as your order is shipped, you will receive an email with a tracking number. Use this number on our website or the carrier's platform to effortlessly monitor your package. Enter the tracking number in the designated tracking section for precise updates. If you face any issues or don't receive the tracking information, our customer service team info@patienceandumanita.com

is ready to assist you immediately.

If your delivery is delayed, contact our customer service team info@patienceandumanita.com with your order number. We will quickly investigate and provide you with an update. At Patience and Umanità, we guarantee an efficient and seamless shopping experience, and your satisfaction is our priority. Our team is fully committed to resolving any issues swiftly to ensure you receive your order as expected.

Dear Valued Customers, please be advised that we are currently unable to process returns for non damaged items. We highly recommend reviewing the product descriptions and size charts to ensure the proper selection. Should you have any questions regarding sizing prior to placing your order, please do not hesitate to contact us at info@patienceandumanita.com We are here to assist you.

If you receive a damaged or defective product from Patience and Umanità, you have 14 days from receipt to notify us. Please contact our customer service team info@patienceandumanita.com with your order details and a description of the issue. We are committed to ensuring your satisfaction and will promptly resolve the matter for you.

If you receive a damaged or defective item from Patience and Umanità, we want to resolve the issue for you as swiftly as possible. Please submit 2-3 good photos of the problem, including at least one full shot of the garment and 2 different angles highlighting the issue, along with a description of the nature of the problem, to info@patienceandumaita.com within the first 14 days of receiving your items. Ensuring you send the photos with your initial inquiry helps us address your concern more efficiently.

If you have any further questions or concerns, feel free to contact our support team at info@patienceandumanita.com

We are here for you and happy to assist with any issues you may have.