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Frequently Asked Questions
General
At Patience and Umanità, we offer a variety of secure and convenient payment options to enhance your shopping experience. We accept all major credit and debit cards that display a MasterCard, Visa, or American Express logo. Additionally, you may securely checkout using PayPal, Apple Pay, and Google Pay. We prioritize the safety and security of your transactions, ensuring you have a seamless shopping experience every time you visit our online fashion shop.
Sales tax is determined by your shipping address and our tax obligations. For states where we do not have tax nexus, we are not required to collect sales tax at checkout.
Your state or local jurisdiction may require you to report and pay use tax on your purchase.
For details, please refer to your state or local tax guidelines.
At Patience and Umanità, We are pleased to offer free standard shipping on all orders within the United States. Once you place an order with us, we typically process and fulfill it within 3-7 business days. It is important to note that this timeframe does not include the shipping duration. After we have successfully processed your order, it usually takes 3-5 business days for orders to arrive within the United States.
Currently, Patience and Umanità offers shipping exclusively within the United States. However, we understand the importance of expanding our reach globally. To stay informed about our upcoming plans for international shipping and other exciting updates, please sign up for our newsletter. This way, you'll be the first to know as we work towards bringing our collection to a broader audience worldwide.
At Patience & Umanità, we know that finding the right size is personal. Our size chart is here to guide you—simply compare the listed measurements with your own to discover your ideal fit. If you need extra help, our team is ready to assist at info@patienceandumanita.com. We're here to make your shopping experience seamless and enjoyable.
As soon as your order is shipped, you will receive an email with a tracking number. Use this number on our website or the carrier's platform to effortlessly monitor your package. Enter the tracking number in the designated tracking section for precise updates. If you face any issues or don't receive the tracking information, our customer service team info@patienceandumanita.com
is ready to assist you immediately.
If your delivery is delayed, contact our customer service team info@patienceandumanita.com with your order number. We will quickly investigate and provide you with an update. At Patience and Umanità, we guarantee an efficient and seamless shopping experience, and your satisfaction is our priority. Our team is fully committed to resolving any issues swiftly to ensure you receive your order as expected.
Currently, we cannot process returns for non-damaged items. To ensure the best choice, please review product descriptions and size charts carefully. If you have questions about sizing, contact us at info@patienceandumanita.com before placing your order. For damaged or defective items, notify us within 14 days of receipt with your order details and a description of the issue. We're here to resolve any concerns promptly.
If you receive a damaged or defective item, we’re here to make it right. Please email us at info@patienceandumanita.com within 14 days of receiving your order. Include 2–3 clear photos of the issue (a full shot and close-ups from different angles) along with a brief description. This helps us resolve your concern quickly and efficiently.
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