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Frequently Asked Questions
General
At Patience and Umanità, we offer a variety of secure and convenient payment options to enhance your shopping experience. We accept all major credit and debit cards that display a MasterCard, Visa, or American Express logo. Additionally, you may securely checkout using PayPal, Apple Pay, and Google Pay. We prioritize the safety and security of your transactions, ensuring you have a seamless shopping experience every time you visit our online fashion shop.
Sales tax is determined by your shipping address and our tax obligations. For states where we do not have tax nexus, we are not required to collect sales tax at checkout.
Your state or local jurisdiction may require you to report and pay use tax on your purchase.
For details, please refer to your state or local tax guidelines.
At Patience and Umanità, We are pleased to offer free standard shipping on all orders within the United States. Once you place an order with us, we typically process and fulfill it within 3-7 business days. It is important to note that this timeframe does not include the shipping duration. After we have successfully processed your order, it usually takes 3-5 business days for orders to arrive within the United States.
Currently, Patience and Umanità offers shipping exclusively within the United States. However, we understand the importance of expanding our reach globally. To stay informed about our upcoming plans for international shipping and other exciting updates, please sign up for our newsletter. This way, you'll be the first to know as we work towards bringing our collection to a broader audience worldwide.
At Patience & Umanità, we understand that sizing can be very individual. Our size charts should be used as helpful guidelines. We recommend checking the measurements listed on the chart and comparing them to your own for the most accurate sizing choice. This approach will help you find the fit for your personal preference. Should you need further assistance , our team is available if you need further assistance. Feel free to reach out to us at info@patienceandumanita.com. (info@patienceandumanita.com.) Happy shopping!
As soon as your order is shipped, you will receive an email with a tracking number. Use this number on our website or the carrier's platform to effortlessly monitor your package. Enter the tracking number in the designated tracking section for precise updates. If you face any issues or don't receive the tracking information, our customer service team info@patienceandumanita.com (info@patienceandumanita.com)
is ready to assist you immediately.
If your delivery is delayed, contact our customer service team info@patienceandumanita.com (info@patienceandumanita.com)with your order number. We will quickly investigate and provide you with an update. At Patience and Umanità, we guarantee an efficient and seamless shopping experience, and your satisfaction is our priority. Our team is fully committed to resolving any issues swiftly to ensure you receive your order as expected.
Dear Valued Customers, please be advised that we are currently unable to process returns for non damaged items. We highly recommend reviewing the product descriptions and size charts to ensure the proper selection. Should you have any questions regarding sizing prior to placing your order, please do not hesitate to contact us at info@patienceandumanita.com (info@patienceandumanita.com)We are here to assist you.
If you receive a damaged or defective product from Patience and Umanità, you have 14 days from receipt to notify us. Please contact our customer service team info@patienceandumanita.com (info@patienceandumanita.com)with your order details and a description of the issue. We are committed to ensuring your satisfaction and will promptly resolve the matter for you.
If you receive a damaged or defective item from Patience and Umanità, we want to resolve the issue for you as swiftly as possible. Please submit 2-3 good photos of the problem, including at least one full shot of the garment and 2 different angles highlighting the issue, along with a description of the nature of the problem, to info@patienceandumanita.com (info@patienceandumanita.com)within the first 14 days of receiving your items. Ensuring you send the photos with your initial inquiry helps us address your concern more efficiently.
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